OVER THE COUNTER RETURNS
- All returns must include a copy of the original invoice.
- Any non-stock will incur a 20% restocking fee.
- Stock parts will be charged a 15% restock after 30 days.
- No parts returned after 60 days.
PARTS RETURN THROUGH WAREHOUSE
(Shipping, Deliveries, Outside Sales)
All parts shipped,(or picked up by driver) to AER for credit, will require a return authorization number, and original invoice copy.
Return authorization number needs to be on shipping label for parts shipped to AER. For parts returned by delivery driver, or outside sales, return authorization number should be noted on invoice.
Any part returned without return authorization number, whether stock or warranty, will be returned to customer at customer expense.
All parts returned through the warehouse (shipping) are subject to same restock as “counter sales.”
Do not send non stock parts back to AER. Customer will send parts back to manufacturer after acquiring a return authorization number and return shipping instructions.
All parts have to be in new, resalable condition, including packaging. A repackaging fee may apply if new packaging has to be ordered from mfg. Customer will be billed for new packaging and will not receive credit until receipt from mfg.
PARTS THAT HAVE BEEN INSTALLED CANNOT BE RETURNED FOR CREDIT AT ANY TIME, UNLESS A WARRANTY SITUATION.
Any variance in this policy is subject to a manager’s approval.